|
Quality is our highest priority. Always has been, always will be.
OUR GUARANTEE
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
All in-store returns/exchanges in accordance with this policy for purchases paid for by cash or check require a government-issued photo ID.
RETAIL STORE PURCHASES:
Madewell gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
TELEPHONE AND INTERNET PURCHASES:
Madewell gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased by phone or online for full refund or exchange within 60 days of original purchase. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
PRICE ADJUSTMENT:
Madewell gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.
PURCHASES PAID BY CHECK:
Refunds in accordance with this policy for purchases made by check over the phone or online will be electronically deposited into the account from which the funds were originally withdrawn. A check in the amount of the refund will be issued and mailed to you for refunds of purchases made by check in our retail stores.
CONTACT US:
Please feel free to contact us with any questions or concerns at (866) 544-1937 or contactus@madewell.com.
RETURN OR EXCHANGE AN ITEM IN OUR RETAIL STORES:
For your convenience, Madewell phone, Internet and retail store purchases may be returned to any Madewell retail store for refund or exchange in accordance with this policy. Monogrammed, personalized or final sale items can not be returned or exchanged.
Click here to find your nearest retail store.
RETURN OR EXCHANGE AN ITEM BY MAIL:
Madewell uses SmartLabel by Newgistics and Authorized Return Services (ARS) by UPS to make your return process easy:
- These services are available in the contiguous United States only.
- Your package will include both a prepaid, preaddressed return label (SmartLabel) and a prepaid, preaddressed insert (ARS).
- Shipping charges are prepaid and no postage is required; the cost of return shipping will be deducted from your refund (one item $5.95, two or more items $7.50, for either service).
- Drop your package into the mail.
You can also send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package.
Our return address is:
If you do not have the packing slip, please include the following information with your return:
- Your name and billing address.
- The name, address and zip code of the person who placed the order, if it was a gift.
- The original purchase price and approximate date of the purchase.
- The item number of the merchandise, if available.
RETURN OR EXCHANGE AN ITEM FROM OUTSIDE THE CONTIGUOUS UNITED STATES:
Items purchased in a Madewell retail store or by phone or online may be sent to the address below using any trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund, in accordance with this policy.
Our return address is:
- Madewell Returns
- 25 Millrace Drive
- Lynchburg, VA 24502-4343
- USA
|
