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SHIPPING & HANDLING (THE FINE PRINT)

FYI ABOUT HOLIDAY SHIPPING:

Take a peek at our shipping cutoffs to make sure your gifts reach their destination by December 24th.
If you have any questions, just give us a ring at 866 544 1937.

FOR THE CONTINENTAL U.S.

Monogrammed orders must be placed by December 9th at 12pm ET.

Standard shipping orders must be placed by December 19th at 11:59pm ET.

Overnight shipping orders must be placed by December 21st at 1pm ET

(with a flat-rate shipping charge of $10 starting December 20th at 12:01am ET).*

FOR ALASKA AND HAWAII

Monogrammed orders must be placed by December 9th at 12pm ET.

Standard shipping orders must be placed by December 16th at 9pm ET.

FOR P.O. BOXES

Monogrammed orders must be placed by December 2nd at 9pm ET.

Standard shipping orders must be placed by December 10th at 9pm ET.

FOR U.S. TERRITORIES

Monogrammed orders must be placed by December 2nd at 9pm ET.

Standard shipping orders must be placed by December 7th at 9pm ET.

FOR APO/FPO/DPO

Monogrammed orders must be placed by November 24th at 9pm ET.

Standard shipping orders must be placed by December 7th at 9pm ET.

FOR CANADA, HONG KONG AND UNITED KINGDOM

Orders must be placed by December 13th at 12pm/noon ET or 5pm GMT.

FOR ALL OTHER INTERNATIONAL DESTINATIONS

Orders must be placed by December 7th at 12pm/noon ET or 5pm GMT.

*All overnight deliveries are dependent on availability of products. We will refund shipping charges for any overnight packages that do not reach their destination by December 24th.

SHIPPING TO THE UNITED STATES

We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your shipping address and items selected.

SHIPPING & HANDLING RATES

We offer free shipping and handling to all Madewell Insiders.† See the below table for details.‡

shipping method Shipping & Handling Rates Order Placed order delivered
Non-Loyalty Members
Madewell Insider Madewell Muse Madewell Icon
Economy $3.00
FREE FREE FREE
-- 5 to 7 business days*
Standard $5.00
$5.00 FREE FREE
-- 3 to 5 business days*
Expedited $15.00
$15.00 $15.00 FREE
-- 2 to 3 business days*
Overnight** $25.00
$25.00 $25.00 $25.00
Before 1pm ET Monday through Thursday Next day
After 1pm ET Monday through Wednesday Day after next
Between Thursday 1pm ET and Friday 1pm ET Monday
Between Friday 1pm ET and Monday 1pm ET Tuesday
Saturday** $35.00
$35.00 $35.00 $35.00
Between Thursday 1pm ET and Friday 1pm ET Saturday

*Delivery times go into effect the business day after you place an order.
**Overnight and Saturday shipping availability and order cutoff times are subject to change. Please see options at checkout.

Economy orders will be shipped by UPS SurePost and may be delivered by the U.S. Postal Service. Standard, expedited, overnight and Saturday orders will be shipped and delivered by UPS.

Unfortunately, we can only ship to P.O. Boxes via economy shipping.

Shipping and handling charges are per address. Orders that qualify for free shipping and handling will receive free shipping and handling for all addresses. Please allow up to two additional weeks for delivery of all monogrammed and personalized orders. Our flat-rate shipping and handling fees apply regardless of order size or weight. In some cases, the flat-rate charge may exceed actual shipping costs.

†Free shipping valid for Madewell Insiders at madewell.com on orders shipping to the continental U.S. and P.O. Boxes only. You must be signed in to your Madewell Insider Loyalty customer account at time of purchase to receive Madewell Insider shipping and handling rates. Offer cannot be applied to previous purchases and cannot be redeemed for cash. See above for shipping and handling details. Free shipping and handling will be automatically applied to qualifying orders at checkout. Terms of offer are subject to change.

‡For more details on the Madewell Insider Loyalty program, see Terms and Conditions.

MULTIPLE SHIPMENTS

Your order may arrive in multiple packages. If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment.

IN-STORE PICKUP (U.S. ONLY)

In select markets, you can choose to pick up your online order at your local Madewell store with no shipping and handling charge. Certain products may be unavailable for in-store pickup, including gift cards. Orders will be delivered to your selected store and ready for pickup within 4 to 7 business days. Some orders may be available even sooner (as early as same day) if all of your items are already available in your selected store.


Your credit card will be charged once your order has been processed and shipped, and an e-mail will be sent once the entire order is ready for pickup. You may pick up your order at the store for up to 7 days by providing a store associate with your pickup notification e-mail and a government-issued photo ID.


You may also designate another individual to pick up your order if you provide them with the pickup notification received via e-mail. They should also bring a government-issued photo ID.


If you are not able to pick up your order within 7 calendar days, it will be returned to our warehouse, and you will be refunded in the form of your original payment. You should expect to see the credit in 3—5 additional business days.

SHIPPING TO CANADA

We're happy to offer the following flat-rate shipping and handling methods:

shipping method delivery time order subtotal shipping & handling charge
Canada Post 4 to 8 business days -- CAD 10
DHL Express 4 business days CAD 174.99 and less CAD 25
DHL Express 4 business days CAD 175 or more FREE

SHIPPING TO SELECT INTERNATIONAL DESTINATIONS

We're excited to offer flat-rate shipping and handling to our international destinations via DHL Express. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.

Please note that delivery times go into effect the business day after you place an order.

Click here for international FAQs.

Asia Pacific Express Delivery Times Standard Delivery Times
Japan 4 to 8 business days 7 to 12 business days
Taiwan 2 to 4 business days 7 to 10 business days
Hong Kong 2 to 4 business days 7 to 10 business days
Australia, China, India, Indonesia, Macau, New Zealand, Philippines, South Korea, Sri Lanka, Thailand 3 to 5 business days 7 to 16 business days
Singapore 3 to 5 business days 5 to 8 business days
Bangladesh, Pakistan 4 to 6 business days
Brunei, Cambodia, Maldives 5 to 7 business days
Latin America and the Caribbean Express Delivery Times Standard Delivery Times
Barbados, Belize, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Trinidad and Tobago 2 to 4 business days
Cayman Islands 2 to 5 business days
Antigua and Barbuda, Bolivia, Brazil, Grenada, Paraguay, Peru 3 to 5 business days
Bermuda, Guadeloupe, Martinique 3 to 6 business days
Aruba, Turks and Caicos Islands 3 to 7 business days
Dominica 4 to 6 business days
Montserrat, Saint Kitts and Nevis, Saint Lucia 4 to 7 business days
French Guiana 5 to 8 business days
Europe Express Delivery Times Standard Delivery Times
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom 2 to 4 business days 5 to 10 business days
Lithuania, Malta, Romania 3 to 5 business days 4 to 12 business days
Iceland 3 to 6 business days
Cyprus 4 to 6 business days
Gibraltar, Guernsey, Jersey 4 to 7 business days
Russian Federation 10 to 15 business days
Middle East and Africa Express Delivery Times Standard Delivery Times
Israel, Saudi Arabia, Turkey, United Arab Emirates 2 to 4 business days 5 to 10 business days
Bahrain, Egypt, Oman, Qatar 3 to 5 business days 5 to 10 business days
Reunion 3 to 8 business days
Jordan, Kuwait 4 to 6 business days 5 to 10 business days