Question 1

WHAT IS MADEWELL INSIDER?

Accepted Answer

Madewell Insider is our free U.S. loyalty program that rewards you based on how much you shop. The more you spend, the more (and better) perks you get. Yep, it’s that easy and that good.

Question 2

HOW DO I JOIN MADEWELL INSIDER?

Accepted Answer

All you have to do is create an account online or sign up for an account with an associate in one of our stores. The program is entirely free to join—there’s no minimum spending amount required. So go ahead, get in on those benefits. Become a Madewell Insider now.

Question 3

WHAT BENEFITS DO MADEWELL INSIDERS GET?

Accepted Answer

The benefits of the program vary depending on your tier status, but all Madewell Insiders receive a birthday gift, free shipping and handling, free returns and more. The breakdown of benefits according to tier status is in the chart above. Visit our Terms and Conditions page to view full program details.

Question 4

HOW IS MY MADEWELL INSIDER TIER STATUS DETERMINED?

Accepted Answer

Your Madewell Insider status is determined by how much you spend each calendar year at Madewell stores and at madewell.com (after promotional offers, before taxes and shipping charges are applied) when you provide or check out with the email address that is registered to your account. Please note that there is a 30 day delay in the spend calculation that places you in your tier status. Visit our Terms and Conditions page to view full program details.

Question 5

HOW DO POINTS WORK?

Accepted Answer

In addition to program tier benefits, Insider members also earn points. It’s this simple: For every dollar you spend on eligible purchases, you earn one point. Earned points are converted into promotional redemption award dollars (“Rewards”). For every 250 points you earn, you get $10 in Rewards to redeem on future purchases. And don’t forget, you’ll always receive double points when you purchase jeans. Visit our Terms and Conditions page to view full program details.

Question 6

DO ALL PURCHASES COUNT FOR POINTS?

Accepted Answer

Any eligible purchase made at a Madewell store or at madewell.com will count for points. In the absence of a special offer, the point total you earn is equal to the amount spent after promotional offers but before taxes and shipping charges have been applied. Visit our Terms and Conditions page to view full program details.

Question 7

HOW DO I REDEEM MY REWARDS?

Accepted Answer

Once a reward is earned, you can redeem as follows: 1. Online: You can redeem Rewards online at checkout. Just log in using your Madewell Insider email address. At checkout you will see a Rewards box where you can choose to apply your Reward. 2. In-stores: Just provide your Madewell Insider email address to the associate at checkout and the associate will be able to apply your Reward.

Question 8

DO REWARDS EXPIRE?

Accepted Answer

Yes, Rewards will expire 45 days after you receive the reward in your Insider account. When any Reward is issued to your account, you will receive an email notification. Visit our Terms and Conditions page to view full program details.

Question 9

WHERE CAN I SEE MY POINTS, REWARDS AND TIER INFORMATION?

Accepted Answer

Sign in at madewell.com. You will see your current points, Rewards, and tier information on the My Account page.

Question 10

HOW DO I MAKE SURE MY PURCHASES COUNT TOWARD MADEWELL INSIDER TIERS AND POINT ACCUMULATION?

Accepted Answer

1. Online: Sign in at madewell.com with your Madewell Insider email address before making a purchase. 2. In stores: Provide the store associate with your Madewell Insider email address at checkout. 3. For more information on eligible purchases, please see the program Terms and Conditions.

Question 11

WHAT HAPPENS WHEN I RETURN ITEMS?

Accepted Answer

Upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account.

Question 12

CAN I COMBINE SPEND FROM MULTIPLE ACCOUNTS INTO A SINGLE ACCOUNT?

Accepted Answer

We cannot combine accounts at this time and urge you to use a single email address for all transactions at Madewell stores and madewell.com to ensure you receive credit toward Madewell Insider loyalty program tier status for every qualifying purchase made going forward. For questions or concerns, please call customer service at 866 544 1937.

Question 13

CAN I SIGN UP IF I DON’T LIVE IN THE U.S.?

Accepted Answer

At the moment, the Madewell Insider program is only available to U.S. residents.

Question 14

WHEN WILL I RECEIVE MY BIRTHDAY GIFT?

Accepted Answer

All Madewell Insiders who have provided their birthday information will be invited to redeem a birthday surprise during the month of their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing emails from Madewell. Instructions on redemption will be provided in the email. Update your email preferences and birthday information.

Question 15

HOW AND WHEN WILL I RECEIVE MY MADEWELL INSIDER LOYALTY PROGRAM GIFTS?

Accepted Answer

Madewell Stars and Madewell Icons are eligible for certain special gifts, as illustrated in the chart above. If your spend qualifies you as a Star or Icon, you will receive an email with additional information when your gift(s) are ready for redemption. Make sure to update your email preferences to stay informed.


Spend per calendar year	Free to join	Spend $500+	Spend $1000+
Free shipping and handling	Free Standard	Free Expedited	Free Expedited
Free returns	•	•	•
Birthday gift: $25 off	•	•	•
Free denim and leather monogramming	•	•	•
Free hemming on jeans in store	•	•	•
Double points on jeans	•	•	•
Stylist appointment rewards (aka 250 points)	•	•	•
Invitations to special events	•	•	Skip the line
Early access to products + promotions	•	•	•
Special annual gift with purchase		•	•
Tier celebration gift: 50% off one item			•
Exclusive Icon-only gifts + offers			•

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INSIDER TREATMENT

GET THE INSIDER TREATMENT

THE BENEFITS OF BEING AN INSIDER