SHIPPING & HANDLING (THE FINE PRINT)
SHIPPING TO THE UNITED STATES
We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your shipping address and items selected.
We offer free shipping to all Madewell Insiders.† See the below table for details.‡
|SHIPPING METHOD||SHIPPING & HANDLING RATES||ORDER PLACED||ORDER DELIVERED|
|--||5 to 7 business days*|
|--||3 to 5 business days*|
|--||2 to 3 business days*|
|Overnight**||$25.00||$25.00||$25.00||$25.00||Before 1pm ET Monday through Thursday||Next day|
|After 1pm ET Monday through Wednesday||Day after next|
|Between Thursday 1pm ET and Friday 1pm ET||Monday|
|Between Friday 1pm ET and Monday 1pm ET||Tuesday|
|Saturday**||$35.00||$35.00||$35.00||$35.00||Between Thursday 1pm ET and Friday 1pm ET||Saturday|
*Delivery times go into effect the business day after you place an order.
**Overnight and Saturday shipping availability and order cutoff times are subject to change. Please see options at checkout.
Economy orders will be shipped by UPS SurePost and may be delivered by the U.S. Postal Service. Standard orders may be delivered by UPS or the U.S. Postal Service (USPS). Expedited, overnight and Saturday orders will be shipped and delivered by UPS.
Unfortunately, we can only ship to P.O. Boxes via economy shipping.
Shipping and handling charges are per address. Orders that qualify for free shipping and handling will receive free shipping and handling for all addresses. Please allow up to two additional weeks for delivery of all monogrammed and personalized orders.
Our Flat-Rate shipping and handling fees apply regardless of order size or weight. In some cases, the flat rate charge may exceed actual shipping costs.
†Free shipping and handling valid for Madewell Insiders at madewell.com on orders shipping to the continental U.S. and P.O. Boxes only. You must be signed in to your Madewell Insider Loyalty customer account at time of purchase to receive Madewell Insider shipping handling rates. Offer cannot be applied to previous purchases and cannot be redeemed for cash. See above for shipping and details. Free shipping and handling will be automatically applied to qualifying orders at checkout. Terms of offer are subject to change.
‡For more details on the Madewell Insider Loyalty program, see Terms and Conditions.
Your order may arrive in multiple packages. If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment.
IN-STORE PICKUP (U.S. ONLY)
In select markets, you can choose to pick up your online order at your local Madewell store with no shipping and handling charge. Certain products may be unavailable for in-store pickup, including gift cards. Orders will be delivered to your selected store and ready for pickup within 4 to 7 business days. Some orders may be available even sooner (as early as same day) if all of your items are already available in your selected store.
Your credit card will be charged once your order has been processed and shipped, and an e-mail will be sent once the entire order is ready for pickup. You may pick up your order at the store for up to 7 days by providing a store associate with your pickup notification e-mail and a government-issued photo ID.
You may also designate another individual to pick up your order if you provide them with the pickup notification received via e-mail. They should also bring a government-issued photo ID.
If you are not able to pick up your order within 7 calendar days, it will be returned to our warehouse, and you will be refunded in the form of your original payment. You should expect to see the credit in 3—5 additional business days.
MADEWELL MARKETPLACE (U.S. ONLY)
The same shipping timelines and rates apply to our Marketplace products. Items will ship directly from the Marketplace vendor, so your package will arrive with their branding. As with Madewell products, tracking information can be found in your order history and shipping confirmation email.
SHIPPING TO CANADA
We're happy to offer the following flat-rate shipping methods:
|SHIPPING METHOD||DELIVERY TIME||ORDER SUBTOTAL||SHIPPING CHARGE|
|UPS i-parcel Select||2 to 10 business days||--||CAD 10|
|UPS Worldwide Express||5 business days||CAD 174.99 and less||CAD 25|
|UPS Worldwide Express||5 business days||CAD 175 or more||FREE
SHIPPING TO SELECT INTERNATIONAL DESTINATIONS
We're excited to offer flat-rate shipping and handling to our international destinations via UPS Worldwide Express. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.
Please note that delivery times go into effect the business day after you place an order.
|ASIA PACIFIC||EXPRESS DELIVERY TIMES||STANDARD DELIVERY TIMES|
|Japan||2 to 6 business days||5 to 11 business days|
|India||3 to 6 business days||5 to 13 business days|
|Bangladesh, Brunei, Cambodia, Macau, Maldives, Pakistan, Philippines, Sri Lanka||3 to 6 business days|
|China, Taiwan||3 to 6 business days||5 to 9 business days|
|Singapore||3 to 6 business days||6 to 9 business days|
|Korea, New Zealand||3 to 6 business days||6 to 10 business days|
|Thailand||3 to 6 business days||6 to 12 business days|
|Australia||3 to 6 business days||6 to 18 business days|
|Hong Kong||3 to 6 business days||7 to 9 business days|
|Indonesia||3 to 6 business days||8 to 15 business days|
|LATIN AMERICA AND THE CARIBBEAN||EXPRESS DELIVERY TIMES||STANDARD DELIVERY TIMES|
|St. Kitts and Nevis||2 to 4 business days|
|Antigua and Barbuda, Aruba, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Chile, Colombia, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, St. Lucia, Trinidad and Tobago, Turks and Caicos Islands||2 to 6 business days|
|Brazil, Costa Rica, Mexico||2 to 6 business days||5 to 10 business days|
|EUROPE||EXPRESS DELIVERY TIMES||STANDARD DELIVERY TIMES|
|Bulgaria, Croatia, Cyprus, Estonia, Gibraltar, Guernsey, Iceland, Jersey, Malta||2 to 6 business days|
|Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Lichtenstein, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom||2 to 6 business days||4 to 8 business days|
|Ireland, Latvia, Lithuania, Norway, Poland, Slovakia, Slovenia||2 to 6 business days||5 to 9 business days|
|Romania||3 to 6 business days|
|Russia||3 to 6 business days||5 to 13 business days|
|MIDDLE EAST AND AFRICA||EXPRESS DELIVERY TIMES||STANDARD DELIVERY TIMES|
|Turkey||2 to 6 business days||5 to 13 business days|
|Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, Reunion||3 to 6 business days|
|Saudi Arabia||3 to 6 business days||5 to 12 business days|
|Israel, United Arab Emirates||3 to 6 business days||5 to 9 business days|