Question 1

WHAT IS YOUR RETURN POLICY?

Accepted Answer

Madewell gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or ordered in stores for delivery for full refund or exchange within 30 days of the original purchase. Return must be received and processed within 30 days to receive a refund to the original form of payment. Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete. Returns of swimwear, bodysuits and intimates will only be accepted with the original tags and protective liners intact. Beauty products must be returned in new or gently used condition. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All monogrammed, personalized and final sale items cannot be returned or exchanged. Please note that all items that have been altered are final sale. Orders shipped to a U.S. address may be returned to any Madewell store in the U.S. for a full refund or exchange, in accordance with our policy. U.S. RETAIL STORE PURCHASES Madewell gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of the original purchase. Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete. Returns of swimwear, bodysuits and intimates will only be accepted with the original tags and protective liners intact. Beauty products must be returned in new or gently used condition. Requests for refund or exchange of merchandise purchased by cash must be accompanied by the original receipt. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. All monogrammed, personalized and final sale items cannot be returned or exchanged. Please note that all vintage items and items that have been altered are final sale. INTERNATIONAL RETURNS Click here to return an item. Please allow an additional 48 hours after your package has been delivered before submitting your return request. Returns cannot be submitted until 48 hours post-delivery. Madewell gladly accepts returns or exchanges of merchandise purchased online within 30 days of original purchase. Final sale items cannot be returned or exchanged. If for any reason you are not satisfied with your international online purchase click here to initiate a return. If you choose to return an item, our e-commerce partner, eShopWorld, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any return shipping fees and original shipping charges. SHIP YOUR RETURN: - Start your return process here. - For Madewell Icons, return shipping is free if returned within 30 days. For all others, the cost of return shipping, $7.50 for any number of items, will be deducted from your refund. - Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

Question 2

CAN I CANCEL MY ORDER AFTER IT’S PLACED?

Accepted Answer

For select orders we have up to 60 minutes to make changes to an order. Orders beyond this timeframe cannot be modified or cancelled. If requesting within 60 minutes of order placement, please contact us via chat or phone to see if the option is available. If we are unable to process a cancellation, you may return any eligible items for a refund in accordance with our return policy.

Question 3

CAN I CHANGE MY SHIPPING ADDRESS OR PAYMENT METHOD AFTER MY ORDER IS PLACED?

Accepted Answer

We are unable to modify an address or payment method after an order has been submitted. For select orders we have up to 60 minutes to cancel an order. Orders beyond this timeframe cannot be modified or cancelled. If requesting within 60 minutes, please contact us via chat or phone to see if the option is available. If we are unable to process a cancellation, you may return any eligible items for a refund in accordance with our return policy.

Question 4

DO YOU OFFER PRICE ADJUSTMENTS?

Question 5

CAN I EXCHANGE AN ITEM?

Accepted Answer

In addition to program tier benefits, Insider members also earn points. It’s this simple: For every dollar you spend on eligible purchases, you earn one point. Earned points are converted into promotional redemption award dollars (“Rewards”). For every 250 points you earn, you get $10 in Rewards to redeem on future purchases. And don’t forget, you’ll always receive double points when you purchase jeans. Visit our Terms and Conditions page to view full program details.

Question 6

WHAT ABOUT MARKETPLACE ITEMS?

Accepted Answer

Items delivered by our Marketplace vendors must be returned directly to them and will not be accepted at Madewell stores or the distribution center. To return your items, please follow the instructions that are enclosed in your package. You will receive a confirmation email once the Marketplace vendor has received your package and a refund has been processed.

Question 7

RETURNING A GIFT?

Accepted Answer

Click here to start your return and generate a prepaid label (no printer required). Once we receive your return, we will refund the purchase amount to a Madewell e-gift card. Bring your gift receipt to any Madewell store for a refund, in accordance with our policy.

Question 8

HOW LONG DOES IT TAKE TO PROCESS THE RETURN?

Accepted Answer

Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

Question 9

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

Accepted Answer

Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days.

Question 10

IS THERE A RETURN FEE?

Accepted Answer

For Madewell Icons, return shipping is free if returned within 30 days. For all other U.S. customers, if you use our pre-paid return label, the cost of return shipping is $7.50 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, traceable method.

Question 11

HOW DO I REQUEST A RETURN LABEL?

Accepted Answer

Start your return process here.

Question 12

CAN I RETURN MY ITEM TO A STORE?

Accepted Answer

Online and phone purchases, including orders placed in stores for delivery, that shipped to a U.S. address, may be returned to any Madewell store in the United States. Madewell gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of the original purchase. Returns of swimwear, bodysuits and intimates will only be accepted with the original tags and protective liners intact. Beauty products must be returned in new or gently used condition. Requests for refund or exchange of merchandise purchased by cash must be accompanied by the original receipt. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. All monogrammed, personalized and final sale items cannot be returned or exchanged. Please note that all vintage items and items that have been altered are final sale.

Question 13

CAN I RETURN MY STORE PURCHASE THROUGH THE MAIL?

Accepted Answer

Yes. Returns can be processed by mail for items purchased in our retail stores within 30 days of original purchase. Please ship to the below mailing address and include a copy of your receipt in your return package. Attn: Madewell Returns 8150 Industrial Blvd. Breinigsville, PA 18031

Question 14

CAN I INCLUDE MULTIPLE RETURNS IN THE SAME PACKAGE?

Accepted Answer

Yes, please be sure to include the return packing slips from each order in the package. If you returned more than one order in the same package, please allow an additional week for all orders to be credited. For a faster refund, ensure your return label and return slip correspond with the items in your package and mail returns from multiple orders individually. Click here to start your return and access your packing slips.