RETURNS & EXCHANGES

U.S. ONLINE, PHONE AND IN-STORE ORDER PURCHASES

Please note the recent changes to our return policy for online, phone and in-store order purchases.
Madewell gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or ordered in stores for delivery for full refund or exchange within 30 days of the original purchase. Returns of swimwear, bodysuits and intimates will only be accepted with the original tags and protective liners intact. Beauty products must be returned in new or gently used condition. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All monogrammed, personalized and final sale items cannot be returned or exchanged. Please note that all vintage items and items that have been altered are final sale.

Marketplace

Items delivered by our Marketplace vendors must be returned directly to them and will not be accepted at Madewell stores or the distribution center. To return your items, please follow the instructions that are enclosed in your package. You will receive a confirmation email once the Marketplace vendor has received your package and a refund has been processed.

Returns

Orders shipped to a U.S. address may be returned to any Madewell store in the U.S. for a full refund or exchange, in accordance with our policy. Click here to find your nearest retail store.

Ship Your Return

  • Start your return process here.
  • For Madewell Insiders, return shipping is free if returned within 30 days. For all others, the cost of return shipping, $7.50 for any number of items, will be deducted from your refund. Any return received after 30 days will be charged $7.50.
  • Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

Ship On Your Own

  • Start your return process here.
  • You may send the item back to us at the address below using any other traceable method, at your expense:
    Madewell Returns
    3 Ivy Crescent
    Lynchburg, VA 24513

Want free returns 24/7? Sign up for the Madewell Insider Program. Terms, conditions and restrictions apply. See https://www.madewell.com/madewellinsiderterms for complete details.

U.S. RETAIL STORE PURCHASES

Madewell gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of the original purchase. Returns of swimwear, bodysuits and intimates will only be accepted with the original tags and protective liners intact. Beauty products must be returned in new or gently used condition. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Purchases made by check will be refunded in cash. All monogrammed, personalized and final sale items cannot be returned or exchanged. Please note that all vintage items and items that have been altered are final sale.

INTERNATIONAL CUSTOMER RETURN OPTIONS

If for any reason you are not satisfied with your international online purchase, email julie@madewell.com within 30 days of the original purchase to initiate a Return Merchandise Authorization, which is required to process a return. If you choose to return an item, our international shipping partner, UPS i-parcel, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges. International orders placed at madewell.com or by phone cannot be returned or exchanged in stores.

CONTACT US

Please feel free to contact us with any questions or concerns:

FAQS

How long does it take to process the return?
Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

How long does it take to receive my refund?
Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days.

Is there a return fee?
For Madewell Insiders, return shipping is free if returned within 30 days. For all others, if you use our pre-paid return label, the cost of return shipping is $7.50 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, traceable method.

How do I request a return label?
Start your return process here. You may also choose to mail the item back using your own insured traceable method to Madewell Returns, 3 Ivy Crescent, Lynchburg, VA 24513.

Can I return my items to a store?
Online and phone purchases, including orders placed in stores for delivery, that shipped to a U.S. address, may be returned to any Madewell store in the United States.

Can I return my store purchase through the mail?
Yes. Returns can be processed by mail for items purchased in our retail stores within 30 days of original purchase. Please be sure to include a proof of purchase and mail the item(s) back using your own insured traceable method to Madewell Returns, 3 Ivy Crescent, Lynchburg, VA 24513.

Can I include multiple orders in the same package?
Yes. Start your return process here. Please be sure to include the return packing slips from each order in the package.

How do I return a gift?
Bring your gift receipt to any Madewell store for a refund, in accordance with our policy. To mail a gift return, start your return process here.

Do you offer price adjustments?
We gladly honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail-order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.