Last Updated: March 24, 2026
This Privacy Policy (“Policy”) describes how J.Crew Group, LLC and its brands (including J.Crew Inc., J.Crew, crewcuts, J.Crew Factory, and Madewell) (collectively, “J.Crew”, “we”, or “us”) collect, use or disclose personal information and the choices available to you.
This Policy applies when you:
Residents of the EEA and UK: Additional rights and disclosures apply; please see the respective section.
Residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia: Additional rights and disclosures apply; please see the respective section.
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“Personal information” is information that, directly or indirectly, identifies, relates to, describes, is linked or reasonably linkable, or is associated with you or your household, such as your name, email address, postal address, phone number, payment information, and certain device and usage data. Personal information we collect may include:
We use your personal information for business purposes such as to:
We may disclose your personal information in the following circumstances:
We retain your personal information for as long as is necessary in accordance with the purposes described in this Policy, or any other notice provided at the time of collection, and our legal, regulatory, and compliance obligations. We may also retain personal information for longer periods where there is a reasonable basis for retaining such information, including without limitation in connection with the establishment, exercise, or defense of legal claims.
We take commercially reasonable steps to ensure that your personal information is managed securely and in accordance with this Policy. Even with safeguards, security cannot be perfectly guaranteed. Therefore, although we take such commercially reasonable measures to protect your information, we cannot ensure the security of any information you transmit to us, and you do so at your own risk. You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse, such as by using strong passwords, not sharing passwords and/or account information, and otherwise keeping your account credentials secure.
We, as well as third parties and service providers that provide content, analytics, advertising, or other functionality on the Sites and Apps, may use cookies, web beacons and other technologies, including session replay, for purposes that fall into the following general categories:
Such technologies include:
To exercise your choices regarding personal information collected by cookies and other tracking technologies, please see “Your Privacy Choices”.
Our Sites and Apps may contain links to other websites or applications that are not owned or operated by us. If you click on a third‑party link, you will be directed to that third‑party’s website. These links are provided for your convenience and information and may have their own privacy policies and/or notices. We encourage you to read the privacy policies of each website and application with which you interact. We do not endorse, screen or approve and assume no responsibility for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
In addition, our Sites and Apps may include social media buttons (including plugin or widgets, such as the “share this” button or other interactive mini-programs). Your interactions with these features, apart from your visit to our Sites and Apps, are governed by the privacy notices of the companies providing the features.
We may offer sweepstakes, contests and other promotions, including promotions jointly sponsored or offered by third parties. If you voluntarily choose to enter a sweepstake, contest or other promotion, we collect your information and may disclose it to co-sponsors, other business partners, or publicly, for purposes such as posting a winners list. By participating in a promotion, you agree to the official rules or terms and conditions that govern that promotion (“Promotion Terms”). Promotion Terms may include personal information handling practices that are different from what is described in this Policy. If the practices described in the Promotion Terms differ from the practices in this Policy, the Promotion Terms govern but solely to the extent of the differences between the Policy and Promotion Terms. Please review the relevant Promotion Terms carefully before you participate in any promotion. You can find our Notice of Financial Incentives here.
UNDER AGE 13: Our Services are not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under the age of 13. If you are the parent or guardian of a child under the age of 13 and you believe your child has provided their personal information to us, please contact us immediately at privacy@jcrew.com. For more information, please see the “Notice of Sale / Sharing / Targeted Advertising” section below.
Regardless of where you live, you may manage certain information stored within your online J.Crew and/or Madewell accounts as follows:
Regardless of where you live, you can opt‑out of receiving promotional communications from us at any time.
If you opt‑out of promotional communications, we may continue to send you non‑promotional emails related to your account or an ongoing transaction you made with us.
Regardless of where you live, you can uninstall our Apps at any time. You may use the standard uninstall process available as part of your mobile device, or via the mobile application marketplace or network. By uninstalling our Apps, data will no longer be generated or collected by the Apps. You may also be able to exercise specific privacy choices, such as enabling or disabling certain features by adjusting the permissions in your mobile device and/or the App’s settings. Please review your mobile device’s support pages to learn more about controlling permissions related to your operating system.
Regardless of where you live, you can adjust the settings of your web browser to refuse all or some browser cookies or to alert you when a cookie is being sent. However, if you choose to remove or reject cookies, you may not be able to use certain features and functionalities of our Sites. Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies.
For clarity, cookie-based opt-outs must be performed on each device and browser that you wish to have opted out. For example, if you have opted out on your desktop or laptop browser, that opt-out will not be effective on your mobile device. You must separately opt out on each device. You may also have to renew this choice if you clear your cookies, or your browser is set to clear cookies automatically. Please note that cookie-based opt-outs are not effective on mobile applications.
For more information about our use of cookies, please see our Cookies section.
Some of the advertisers and analytics providers that perform advertising-related services for J.Crew are members of associations, which provide information on ways to opt out of analytics and receiving targeted advertising, which you can access at:
Residents of the EEA may find more information related to opting out of receiving targeted advertising by visiting http://www.youronlinechoices.eu/.
Our Sites and Apps may, from time to time, collect information about your online activities, over time and across our different websites. When you use our Sites, Apps, or otherwise engage with our Services, third parties may also collect information about your online activities, over time and across different internet websites, online or cloud computing services, online applications, or mobile applications. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our Sites and Apps do not currently change the way they operate based upon detection of a “Do Not Track” or similar signal. Our Sites and Apps do, however, recognize a global privacy signal, as outlined here.
Global Privacy Control (“GPC”) is a signal that enables individuals on their devices or browsers to communicate their choice to opt out of online tracking technologies (on browsers and extensions that support such a signal). We have configured our Sites to receive and honor GPC signals. Regardless of where you live, you may choose to opt out of online tracking technologies using the GPC signal. You will need to turn it on for each supported browser extension you use.
Depending on where you live, and subject to certain exceptions and limitations, you may have the following rights:
You or an authorized agent may make these requests by:
If you live in the United States, you may also make a request by calling 1‑866‑467‑8688 and entering service code 358#.
Once we receive your request, for the security of your personal information and our legal obligations, we will require you to verify your identity with us. Unless we suspect fraud, we do not verify requests to opt‑out of Sell/Share/Target or to limit the use of sensitive personal information.
For residents whose states have not granted certain consumer privacy rights, we may honor some of the above rights, and it is in our sole discretion to choose if and how we process such requests.
Agent Requests
You may use an authorized agent to make a request for you,
subject to our verification of you, the agent, and the agent’s authority to submit requests on your behalf.
J.Crew is headquartered in the United States. We process and store the personal information that we handle in the United States. We may transfer and maintain your personal information across borders to any of the places where we and our vendors and partners do business, which may be outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By accessing or using our Services, you agree that all information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States, which may have data protection laws that are different from (and, in some cases, less protective) than the laws where you reside. We endeavor to safeguard your information consistent with the requirements of applicable laws.
If you are a resident of the EEA or UK, the following additional rights and disclosures apply to you.
We may process your personal information on the following grounds (or “legal bases”), depending on the context in which the personal information is collected and processed. Generally, we only process personal information:
As a resident of the EEA or UK, subject to certain exceptions and limitations, you have the following rights with respect to your personal information:
If you would like to exercise any of these rights, please “Your Privacy Rights” above.
Questions or Complaints: If you have a concern about our processing of your personal information that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside.
California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures. The following provisions are designed to address those state-specific requirements and supplements the general disclosures in this Policy. In the event of a conflict between any other J.Crew policy, notice, or statement and this “Additional Rights and Disclosures for Residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia” section, this section will prevail unless stated otherwise.
This Notice at Collection covers the twelve (12) months prior to the Last Updated Date above and is updated at least once per year.
| Category of Personal Information | Examples | Purpose for Collection, Use and Disclosure | To Whom This Personal Information is Disclosed, “Sold” or “Shared” |
|---|---|---|---|
| Identifiers* | Name, signature, alias, postal address, telephone number, email address, online identifier, IP address, account name, or driver’s license |
|
Disclosed
|
| Personal Characteristics* | Age, race, gender expression, or gender identity |
|
Disclosed
|
| Financial Information* | Debit or credit card number, bank account number, access code, or billing address |
|
Disclosed
|
| Internet or Other Electronic Activity Information | Browsing history, search history, information regarding a user’s interaction with a website, mobile application, or advertisement |
|
Disclosed
|
| Commercial Information | Records of products or services purchased or considered or other purchasing histories or tendencies |
|
Disclosed
|
| Geolocation Information* | Zip code, general location derived from a user’s IP address, or device location |
|
Disclosed
|
| Audio, Electronic, Visual, Thermal, and Related Information | Photographs, video recordings, or recorded messages |
|
Disclosed
|
| Inferences | Information derived from the above categories |
|
Disclosed
|
| Does this include sensitive personal information? | Yes. * Denotes which categories may include sensitive personal information. The sensitive information we may collect includes your social security number, driver’s license number, state identification number, account information, financial account information, or race. |
|
Disclosed
|
| Category of Personal Information | ||
|---|---|---|
| Examples | Purpose for Collection, Use and Disclosure | To Whom This Personal Information is Disclosed, “Sold” or “Shared” |
| Identifiers* | ||
| Name, signature, alias, postal address, telephone number, email address, online identifier, IP address, account name, or driver’s license |
|
Disclosed
|
| Personal Characteristics* | ||
| Age, race, gender expression, or gender identity |
|
Disclosed
|
| Financial Information* | ||
| Debit or credit card number, bank account number, access code, or billing address |
|
Disclosed
|
| Internet or Other Electronic Activity Information | ||
| Browsing history, search history, information regarding a user’s interaction with a website, mobile application, or advertisement |
|
Disclosed
|
| Commercial Information | ||
| Records of products or services purchased or considered or other purchasing histories or tendencies |
|
Disclosed
|
| Geolocation Information* | ||
| Zip code, general location derived from a user’s IP address, or device location |
|
Disclosed
|
| Audio, Electronic, Visual, Thermal, and Related Information | ||
| Photographs, video recordings, or recorded messages |
|
Disclosed
|
| Inferences | ||
| Information derived from the above categories |
|
Disclosed
|
| Does this include sensitive personal information? | ||
| Yes. * Denotes which categories may include sensitive personal information. The sensitive information we may collect includes your social security number, driver’s license number, state identification number, account information, financial account information, or race. |
|
Disclosed
|
Several of the categories of personal information described in “What information do we collect about you?” may include sensitive personal information, including:
We do not process and/or disclose sensitive personal information for purposes other than those identified in the applicable privacy law of your state.
We may “sell” or “share” your personal information and/or use your personal information for “targeted advertising”, as these terms are defined and apply under your state’s applicable consumer privacy law, through the use of certain third-party tools on our Sites and Apps and offline, including those relating to analytics, marketing, and advertising. Specifically, we make available certain of your personal information and online identifiers with third parties (such as advertising, analytics, and marketing partners) which may be considered a “sale” or “share” of your personal information and a use of your personal information for targeted advertising, as defined under applicable law.
UNDER AGE 18: We do not knowingly “sell” or “share” or use for “targeted advertising” the personal information from individual under the age of 18. If you have reason to believe we may have unknowingly collected personal information of a child under the age of 18, please contact us immediately at privacy@jcrew.com so that we can delete the information.
We offer consumers discounts, coupons, and other benefits for being a new customer, signing up to receive our marketing emails and/or joining our Loyalty Programs. Because this may involve the collection of personal information and offering of certain benefits, these benefits may be considered a “financial incentive” program under California law or a “bona fide loyalty program” under Colorado law. Please find a description of each financial incentive below.
Financial Discounts
From time to time, J.Crew may offer you financial discounts on our products in exchange for you providing personal information. For example, J.Crew may offer a discount on a purchase in exchange for certain personal information, such as identifiers (like your name and an e-mail address) or commercial information (like your purchase history). You may opt-in to such programs by providing J.Crew with the personal information requested. You may opt-out of the program at any time by requesting that the personal information you requested be deleted or contacting us at help@jcrew.com. However, you may not be able to opt-out of the financial incentive if you’ve already received the financial benefit as part of the program. These price differences are reasonably related to the value of your personal information based on our internal data and good faith estimates of the value of your personal information.
Loyalty Programs
J.Crew also offers the below voluntary loyalty programs
| Program | Incentive Offered | Material Terms | How to Opt‑In |
|---|---|---|---|
| J.Crew Passport | Your loyalty account earns points for purchases at eligible stores and online. Points are accumulated to earn rewards that may be redeemed for discounts on future purchases. Members also receive exclusive access to sales, offers and products and birthday and anniversary rewards. |
In order to provide you with the described incentives, we use the following categories of personal information to identify you as a member of the loyalty program and provide you with relevant messaging, experiences, and deals:
FAQs: https://www.jcrew.com/company/rewards |
Register for an account online, in the mobile application, or in store. |
| Madewell Insider | Your loyalty account earns points for purchases at eligible stores and online. Points are accumulated to earn rewards that may be redeemed for discounts on future purchases. Members also receive exclusive access to sales, offers and products and birthday and anniversary rewards. |
In order to provide you with the described incentives, we use the following categories of personal information to identify you as a member of the loyalty program and provide you with relevant messaging, experiences, and deals:
FAQs: https://www.madewell.com/c/madewell-insider-faq/ |
Register for an account online, in the mobile application, or in store. |
| Program | ||
|---|---|---|
| Incentive Offered | Material Terms | How to Opt‑In |
| J.Crew Passport | ||
| Your loyalty account earns points for purchases at eligible stores and online. Points are accumulated to earn rewards that may be redeemed for discounts on future purchases. Members also receive exclusive access to sales, offers and products and birthday and anniversary rewards. |
In order to provide you with the described incentives, we use the following categories of personal information to identify you as a member of the loyalty program and provide you with relevant messaging, experiences, and deals::
FAQs |
Register for an account online, in the mobile application, or in store. |
| Madewell Insider | ||
| Your loyalty account earns points for purchases at eligible stores and online. Points are accumulated to earn rewards that may be redeemed for discounts on future purchases. Members also receive exclusive access to sales, offers and products and birthday and anniversary rewards. |
We use the following categories of personal information to provide these incentives:
FAQs |
Register for an account online, in the mobile application, or in store. |
Withdrawal from the Loyalty Program: You may opt-out of the program at any time by requesting that the personal information you requested be deleted or contacting us at help@jcrew.com.
Value of Consumer Data: These financial incentives are reasonably related to the value of the data you provide. We incur a variety of expenses related to the Loyalty Programs. We make this investment in order to offer a more personalized and relevant experience. Expenses associated with the program include but are not limited to the point earnings when you shop at J.Crew, birthday discounts when you provide your birthdate, redeemable points valid toward dollars off products plus, access to offers and events only available to Loyalty Program members. The expenses associated with the program incentives will vary as it is dependent on your engagement with the Loyalty Program, including total annual spend at J.Crew and frequency and depth of discounts you choose to use.
For financial incentive disclosures specific to any other promotion, such as a sweepstake, please see that promotion’s terms. We reserve the right to terminate the Loyalty Programs or any other offers at any time at our sole discretion.
California Privacy Rights
As a resident of California, subject to certain exceptions and limitations, you have the following rights:
To learn more about these rights, including how to exercise them, see “Your Privacy Rights”.
California’s “Shine the Light” Law:
We do not share personal information, as defined by California Civil Code Section 1798.83 (“Shine the Light Law”), with third parties for their direct marketing purposes absent your consent.
As a resident of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, subject to certain exceptions and limitations, you have the following rights:
If you live in Maryland, Minnesota or Oregon, you also have a right to request a list of specific third parties to which J.Crew has disclosed your or any personal information, subject to certain exceptions and limitations.
If you live in Colorado, Connecticut, Delaware, Iowa, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Texas, Tennessee, or Virginia, you may appeal J.Crew’s decision regarding a rights request by submitting a new request and identifying your previous request number.
To learn more about these rights, including how to exercise them, see “Your Privacy Rights”.
From time to time, we may change this Policy to address changes in applicable laws or our business operations. The Last Updated Date noted at the top of this Policy will indicate when this Policy was most recently revised. Except as may be otherwise required under applicable law, revisions to this Policy will be effective on the date posted and noted above without any other notice or approval by you. In certain jurisdictions, applicable law may require us to take additional steps, in which case, the revised Policy will not become applicable to you until we have met our obligations accordingly, which may include notice posted on the Sites or Apps or in communications with you. We encourage you to periodically review the Policy for updates regarding our personal information practices and the choices available to you.
You may email privacy@jcrew.com or contact us at:
J.Crew Group, LLC