SHIPPING & HANDLING (THE FINE PRINT)

SHIPPING TO THE UNITED STATES

We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your shipping address and items selected.

SHIPPING RATES

We offer free shipping to all Madewell Insiders.† See the below table for details.‡

*Delivery times go into effect the business day after you place an order.
**Overnight and Saturday shipping availability and order cutoff times are subject to change. Please see options at checkout.

Economy orders will be shipped by UPS SurePost and may be delivered by the U.S. Postal Service. Standard orders may be delivered by UPS or the U.S. Postal Service (USPS). Expedited, overnight and Saturday orders will be shipped and delivered by UPS.

Unfortunately, we can only ship to P.O. Boxes via economy shipping.

Shipping and handling charges are per address. Orders that qualify for free shipping and handling will receive free shipping and handling for all addresses. Please allow up to two additional weeks for delivery of all monogrammed and personalized orders.

Our Flat-Rate shipping and handling fees apply regardless of order size or weight. In some cases, the flat rate charge may exceed actual shipping costs.

†Free shipping and handling valid for Madewell Insiders at madewell.com on orders shipping to the continental U.S. and P.O. Boxes only. You must be signed in to your Madewell Insider Loyalty customer account at time of purchase to receive Madewell Insider shipping handling rates. Offer cannot be applied to previous purchases and cannot be redeemed for cash. See above for shipping and details. Free shipping and handling will be automatically applied to qualifying orders at checkout. Terms of offer are subject to change.

‡For more details on the Madewell Insider Loyalty program, see Terms and Conditions.

MULTIPLE SHIPMENTS

Your order may arrive in multiple packages. If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment.

IN-STORE PICKUP (U.S. ONLY)

In select markets, you can choose to pick up your online order at your local Madewell store with no shipping and handling charge. Certain products may be unavailable for in-store pickup, including gift cards. Orders will be delivered to your selected store and ready for pickup within 4 to 7 business days. Some orders may be available even sooner (as early as same day) if all of your items are already available in your selected store.

Your credit card will be charged once your order has been processed and shipped, and an e-mail will be sent once the entire order is ready for pickup. You may pick up your order at the store for up to 7 days by providing a store associate with your pickup notification e-mail and a government-issued photo ID.

You may also designate another individual to pick up your order if you provide them with the pickup notification received via e-mail. They should also bring a government-issued photo ID.

If you are not able to pick up your order within 7 calendar days, it will be returned to our warehouse, and you will be refunded in the form of your original payment. You should expect to see the credit in 3—5 additional business days.

MADEWELL MARKETPLACE (U.S. ONLY)

The same shipping timelines and rates apply to our Marketplace products. Items will ship directly from the Marketplace vendor, so your package will arrive with their branding. As with Madewell products, tracking information can be found in your order history and shipping confirmation email.