Madewell Insider Loyalty Program Frequently Asked Questions
What is Madewell Insider?
Madewell Insider is our free U.S. loyalty program that rewards you based on how much you shop. The more you spend, the more (and better) perks you get. Yep, it’s that easy and that good.
How do I join Madewell Insider?
All you have to do is create an account online or sign up for an account with an associate in one of our stores. The program is entirely free to join—there’s no minimum spending amount required. So go ahead, get in on those benefits.
What Benefits do Madewell Insider Members Get?
The benefits of the program vary depending on your tier status, but all Madewell Insiders receive a birthday gift, free shipping and handling, free returns, free leather and denim personalization and more. The breakdown of perks according to tier status is in the chart below. Visit our Terms and Conditions page to view full program details.
|Benefits||Madewell Insider||Madewell Star||Madewell Icon|
|Spend per calendar year||Free to join||Spend $500+||Spend $1000+|
|Free leather & denim personalization||•||•||•|
|Free shipping and handling||Free Standard||Free Expedited||Free Expedited|
|Free hemming on jeans||•||•||•|
|Early access to exclusive collaborations||•||•||•|
|Invitations to special events||•||•||•|
|Dedicated concierge phone line||N/A||•||•|
|Annual collectible tote||N/A||•||•|
HOW IS MY MADEWELL INSIDER TIER STATUS DETERMINED?
Your Madewell Insider status is determined by how much you spend each calendar year at Madewell stores and at madewell.com (after promotional offers, before taxes and shipping charges are applied) when you provide or check out with the email address that is registered to your account. Please note that there is a 30-day delay in the spend calculation that places you in your tier status. Visit our Terms and Conditions page to view full program details.
WHAT HAPPENS WHEN I RETURN ITEMS?
Upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account.
COMBINE SPEND FROM MULTIPLE ACCOUNTS INTO A SINGLE ACCOUNT?
We cannot combine accounts at this time and urge you to use a single email address for all transactions at Madewell stores and madewell.com to ensure you receive credit toward Madewell Insider loyalty program tier status for every qualifying purchase made going forward. For questions or concerns, please call customer service at 866 544 1937.
WHEN WILL I RECEIVE MY BIRTHDAY GIFT?
All Madewell Insiders will be invited to redeem a birthday surprise during the month of their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing emails from Madewell. Instructions on redemption will be provided in the email. Update your email preferences and birthday information.
WILL MY PREVIOUS SPEND BE COUNTED TOWARDS MY CURRENT TIER STATUS?
At program launch, you will automatically be placed into the appropriate tier based on your qualifying purchases made at Madewell within the previous 12 months.* This loyalty tier status will remain in effect until February 1, 2018, when it will be reset based on your 2017 spend.
*Purchases identified as those made online while logged into My Account or in store when the email address registered to your account is provided.
HOW AND WHEN WILL I RECEIVE MY MADEWELL INSIDER LOYALTY PROGRAM GIFTS?
Madewell Stars and Madewell Icons are eligible for certain special gifts, as illustrated in the chart above. If your spend qualifies you as a Star or Icon, you will receive an email with additional information when your gift(s) are ready for redemption. Make sure to update your email preferences to stay informed.
For further details on the program, see our Terms and Conditions.