Madewell Insider

Hey There, Like Cool Perks?

THEN YOU’RE GOING TO LOVE BEING AN INSIDER

BECOME AN INSIDER

Already a member? Log in here.

ALL ABOUT THOSE POINTS

You asked for ’em, we delivered. Here’s everything you need to know.

Step 1

ONE DOLLAR = ONE POINT

You’ll earn points every time you shop, including 2x the points when you buy jeans. It’s our favorite kind of math, TBH.

Step 2

Track Your Progress

Like to know where you stand? Head to your account and see how many points you’ve racked up (it’s addictive, trust us).

Step 3

EARN 250 POINTS AND GET A REWARD

For every 250 points, we’ll give you $10 to use toward your next purchase. The more points you earn, the more rewards you get.

Step 4

SPEND WHAT YOU EARNED (!)

The moment we’ve all been waiting for: Use those rewards and treat yourself—in stores or online—to something special.

BETTER-THAN-EVER BENEFITS

We kept everything you love about Madewell Insider and added a few new perks.

  • ONE POINT FOR EVERY DOLLAR SPENT

    Points are here (yay!) and couldn’t be easier to earn. Spend a dollar, get a point—see what we mean?

  • DOUBLE POINTS ON JEANS

    Now this is what we call Denim. For. Days. You’ll get 2x the points on all jeans, all the time.

  • Free Shipping

    On all orders, all the time (oh, and returns are free too).

  • BIRTHDAY GIFTS

    Make sure to let us know your special day when you sign up so we can get ready to cue the confetti.

  • EARLY ACCESS

    New products, exclusive collabs, seasonal lookbooks—you get to see (and shop) them all before everyone else.

  • Free Personalization

    Stamping and embroidery, on us (!). Well not actually on us, but on all leather and denim items.

WHAT YOU GET (AKA THE CHEAT SHEET)

Madewell Insider Madewell Star Madewell Star

Spend per calendar year

Free to join

Spend $500+

Spend $1000+

Free shipping and handling

Free Standard

Free Expedited

Free Expedited

Free leather and denim personalization

Free returns

Free hemming on jeans

Birthday gift

Early access to exclusive collaborations

Invitations to special events

Double points on jeans

Triple point days

Dedicated concierge phone line

Annual collectible tote

Tier celebration gift

THE FAQ

Questions about this whole Insider thing? We get it and we’ve got answers. Plus, don’t forget to visit our Terms and Conditions page for all the little details.

    WHAT IS MADEWELL INSIDER?

    Madewell Insider is our free U.S. loyalty program that rewards you based on how much you shop. The more you spend, the more (and better) perks you get. Yep, it’s that easy and that good.

    HOW DO I JOIN MADEWELL INSIDER?

    All you have to do is create an account online or sign up for an account with an associate in one of our stores. The program is entirely free to join—there’s no minimum spending amount required. So go ahead, get in on those benefits. Become a Madewell Insider now.

    WHAT BENEFITS DO MADEWELL INSIDERS GET?

    The benefits of the program vary depending on your tier status, but all Madewell Insiders receive a birthday gift, free shipping and handling, free returns, free leather and denim personalization and more. The breakdown of perks according to tier status is in the chart above. Visit our Terms and Conditions page to view full program details.

    HOW IS MY MADEWELL INSIDER TIER STATUS DETERMINED?

    Your Madewell Insider status is determined by how much you spend each calendar year at Madewell stores and at madewell.com (after promotional offers, before taxes and shipping charges are applied) when you provide or check out with the email address that is registered to your account. Please note that there is a 40-day delay in the spend calculation that places you in your tier status. Visit our Terms and Conditions page to view full program details.

    WILL MY TIER STAY THE SAME EVEN THOUGH YOU ARE INTRODUCING POINTS TO THE PROGRAM?

    Nothing about tiers will change—placement in a tier will continue to be relative to your spend.

    HOW DO POINTS WORK?

    In addition to program tier benefits, Insider members also earn points. It’s this simple: For every dollar you spend on eligible purchases, you earn one point. Earned points are converted into promotional redemption award dollars (“Rewards”). For every 250 points you earn, you get $10 in Rewards to redeem on future purchases. And don’t forget, you’ll always receive double points when you purchase jeans. Visit our Terms and Conditions page to view full program details.

    DO ALL PURCHASES COUNT FOR POINTS?

    Any eligible purchase made at a Madewell store or at madewell.com will count for points. In the absence of a special offer, the point total you earn is equal to the amount spent after promotional offers but before taxes and shipping charges have been applied. Visit our Terms and Conditions page to view full program details.

    HOW DO I REDEEM MY REWARDS?

    Once a reward is earned, you can redeem as follows:

    1. Online: You can redeem Rewards online at checkout. Just log in using your Madewell Insider email address. At checkout you will see a Rewards box where you can choose to apply your Reward.
    2. In-stores: Just provide your Madewell Insider email address to the associate at checkout and the associate will be able to apply your Reward.

    DO REWARDS EXPIRE?

    Yes, Rewards will expire 45 days after you receive the reward in your Insider account. When any Reward is issued to your account, you will receive an email notification. Visit our Terms and Conditions page to view full program details.

    WHERE CAN I SEE MY POINTS, REWARDS AND TIER INFORMATION?

    Sign in at madewell.com. You will see your current points, Rewards, and tier information on the My Account page.

    HOW LONG DOES IT TAKE FOR POINTS TO SHOW UP IN MY ACCOUNT?

    Points take 40 days from the date of transaction to process before they’re displayed in My Account page.

    HOW DO I MAKE SURE MY PURCHASES COUNT TOWARD MADEWELL INSIDER TIERS AND POINT ACCUMULATION?

    1. Online: Sign in at madewell.com with your Madewell Insider email address before making a purchase.
    2. In stores: Provide the store associate with your Madewell Insider email address at checkout.

    For more information on eligible purchases, please see the program Terms and Conditions.

    WHAT HAPPENS WHEN I RETURN ITEMS?

    Upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account.

    CAN I COMBINE SPEND FROM MULTIPLE ACCOUNTS INTO A SINGLE ACCOUNT?

    We cannot combine accounts at this time and urge you to use a single email address for all transactions at Madewell stores and madewell.com to ensure you receive credit toward Madewell Insider loyalty program tier status for every qualifying purchase made going forward. For questions or concerns, please call customer service at 866 544 1937.

    CAN I SIGN UP IF I DON’T LIVE IN THE U.S.?

    At the moment, the Madewell Insider program is only available to U.S. residents.

    WHEN WILL I RECEIVE MY BIRTHDAY GIFT?

    All Madewell Insiders who have provided their birthday information will be invited to redeem a birthday surprise during the month of their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing emails from Madewell. Instructions on redemption will be provided in the email. Update your email preferences and birthday information.

    HOW AND WHEN WILL I RECEIVE MY MADEWELL INSIDER LOYALTY PROGRAM GIFTS?

    Madewell Stars and Madewell Icons are eligible for certain special gifts, as illustrated in the chart above. If your spend qualifies you as a Star or Icon, you will receive an email with additional information when your gift(s) are ready for redemption. Make sure to update your email preferences to stay informed.

    WHEN ARE MY TRIPLE POINT DAYS?

    Madewell Stars and Icons are eligible for triple point days throughout the year as illustrated in the chart above. If your spend qualifies you as a Star or Icon, you will receive an email with additional information about times during which you will be able to use your triple point benefit in stores. Make sure you are opted in to receive marketing emails from Madewell to stay informed.

    WHEN WILL I BEGIN TO EARN POINTS?

    You can start earning points on eligible purchases beginning 8/25/20. Spend prior to that date will not count toward point accrual.

READY TO TAKE THE PLUNGE AND START ENJOYING THOSE PERKS?