1. Store Services

MADEWELL, IRL

Styling advice, denim recycling, online order pickup—we offer a lot more than wardrobe essentials at our stores (though you’ll definitely find those too).

HAPPY TO HELP

HERE’S WHAT WE’RE DOING TO MAKE SURE YOU HAVE THE BEST EXPERIENCE.

SHOP ONLINE, PICK IT UP IRL

IN-STORE PICKUP

See something you love on our site and want it ASAP? Choose In-Store Pickup when you put it in your bag or at checkout and we’ll ship it right to a local store.

1) SHOP ONLINE

Find a new favorite and choose In-Store Pickup when you add it to your bag.

2) HEAD TO YOUR STORE

When your order is ready, we’ll send you a confirmation email and a store associate will be able to help once you arrive.

3) PICK UP YOUR ORDER

Our express station makes pickup so quick and easy.

CURBSIDE PICKUP


Contactless curbside pickup is now available at select stores—visit our store locator to find one near you. Here’s how it works:

1) SHOP ONLINE

Choose Curbside Pickup whenever you add a new favorite to your bag.

2) CHECK YOUR

IN-BOX

When your order is ready, we’ll send you a confirmation email and a store associate will be able to help once you arrive.

3) STAY IN YOUR CAR + GIVE US A RING

Call the number listed in your email—a store associate will answer and confirm your order. Pop the trunk and we’ll bring the good stuff out to you.

SCHEDULED APPOINTMENTS

Specify a time to shop privately or with limited capacity. We can guarantee store entry and fitting room access, as well as pull pieces ahead of time. Go ahead, book a session right now (!).

CONTACTLESS PAYMENT

Contactless payment options are available in stores. Our associates will guide you through the process at the register.

EVEN MORE IN STORE

DENIM RECYCLING

Got an old pair of jeans (any brand)? Bring them to a store—we work with Cotton’s Blue Jeans Go Green™ program to turn them into housing insulation for communities in need. Plus, you get $20 off a new pair (!).*

IN-STORE RETURNS

Did you know you can return online orders at all open Madewell locations? Just another added convenience in case you need it.

*$20 discount valid on purchases of full-price Madewell branded jeans made in Madewell stores or at madewell.com when you contribute one pair of jeans to Cotton’s Blue Jeans Go Green™ denim recycling program. Not valid on phone orders. Discount cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer. Discount not valid on Madewell Archive styles or third-party branded merchandise. Terms are subject to change. Blue Jeans Go Green™ is a trademark of Cotton Incorporated. All denim collected through Cotton’s Blue Jeans Go Green™ program is recycled into insulation, and a portion of this insulation will be distributed to help communities in need. Insulation quantities related to Cotton’s Blue Jeans Go Green™ denim recycling program may be adjusted each year.